+61 3 9517 2843 gourmetcateringhub@gmail.com 130/150 Hub Dr, Aberfoyle Park SA 5159
Gourmet Catering Hub
+61 3 9517 2843 gourmetcateringhub@gmail.com 130/150 Hub Dr, Aberfoyle Park SA 5159
Fair terms, clearly stated

Refund policy

What happens to your money if plans change. Deposits, cancellation windows, credits and how fast refunds actually land back in your account.

Last updated: 1 October 2026 Gourmet Catering Hub Pty Ltd
In plain English

The principle

Life happens: dates move, venues fall through, events get cancelled. Our refund terms try to be fair both ways — you shouldn't lose money for nothing, and we shouldn't absorb the cost of produce and staff booked for your date. Here's exactly how it works.

Questions?

Email gourmetcateringhub@gmail.com or call +61 3 9517 2843. Real answers from the team, not a legal department.

Event calendar with a moved booking date

Deposits

Every booking starts with a 20% deposit. What happens to it depends on when you cancel:

  • More than 90 days out — full deposit refunded, no questions.
  • 30 to 90 days out — half the deposit refunded.
  • Under 30 days — deposit is retained, but converts to full credit toward a rebooked event within 12 months.

Cancellations inside 7 days

The final week is when produce is ordered and crew are rostered. If you cancel inside 7 days:

  • 50% of the total event value is charged.
  • Anything already paid above that is refunded within 10 business days.
  • You can always choose full credit instead of a partial refund; credit never expires.

If we cancel

It has happened once in 11 years (a flooded kitchen), but the promise stands: if Gourmet Catering Hub cancels your event for any reason, every dollar you paid comes back in full within 5 business days, and we will help you find a replacement caterer at short notice.

Events cancelled due to genuinely uncontrollable circumstances (official emergency declarations, venue condemnation) get full refunds too. Weather alone doesn't cancel an event — we bring marquees.

Guest count changes

Numbers can flex up to 10% either way until 7 days before the event at no penalty. Reductions inside 7 days:

  • Up to 5% fewer guests: charged at the original count.
  • More than 5% fewer: the extra meals are credited toward drinks, dessert or a future booking.

More guests is usually easier: tell us as early as you can and we'll confirm what the kitchen can stretch to.

How to request a refund

Email gourmetcateringhub@gmail.com with your booking name and event date, or call +61 3 9517 2843. Refunds go back to the original payment method:

  • Approved refunds are processed within 5 business days.
  • Bank processing adds 3–10 business days depending on your bank.
  • You get written confirmation of the refund amount and date.

Disagreements

If you think a charge or withheld amount is wrong, talk to us first — Daniel reviews every refund dispute personally and most are sorted in one call. If we can't agree, you're entitled to lodge with Consumer and Business Services SA, and nothing in this policy limits your Australian Consumer Law rights.

Worth remembering
The tiers at a glance

More than 90 days out: everything back. 30 to 90: half the deposit. Under 30: deposit becomes credit. Inside 7 days: 50% of the total. And if we cancel, you get it all. Approved refunds process within 5 business days.

Refund requests

Need to sort a refund?

Email with your booking name and date, or call and ask for Daniel or Grace. Approved refunds process within 5 business days.

Related pages
Privacy policy Legal & GDPR Terms of service Cookie policy Refund policy Contact us
Receipt and calculator on a kitchen bench

Done reading the fine print?

Let's get back to the fun part: food for your event.

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